Shipping policy
At Norvane, every item is made to order and shipped worldwide with care. We are pleased to offer free worldwide shipping on all orders.
Free Worldwide Shipping
- Free shipping on all orders, worldwide
- No minimum purchase required
- Shipping availability may vary by destination due to local regulations
Processing Time
All Norvane products are made to order.
- Processing time: 2–5 business days
- Includes production, quality checks, and packaging
- Orders are not processed on weekends or public holidays
Once your order has been dispatched, you will receive a shipping confirmation email.
Estimated Delivery Times
Delivery times are estimates and may vary due to carrier or customs delays.
- United Kingdom: 3–7 business days
- Europe: 5–10 business days
- United States & Canada: 7–12 business days
- Rest of World: 7–15 business days
These are estimated delivery windows, not guaranteed delivery dates.
Tracking Information
- Tracking is provided where available
- Tracking details will be emailed once your order ships
- Some international shipments may have limited tracking updates
Customs, Duties & Taxes
For international orders:
- Customs fees, import duties, and local taxes may apply
- These charges are the responsibility of the customer
- Norvane is not responsible for customs delays
Incorrect Address Disclaimer
Please ensure your shipping address is entered correctly at checkout.
Norvane is not responsible for:
- Orders shipped to incorrect or incomplete addresses
- Delays or losses caused by address errors
If an order is returned due to an incorrect address, reshipping fees may apply.
Lost or Delayed Orders
If your order is significantly delayed or appears lost:
- Contact us so we can investigate with the carrier
- Claims must be submitted within 14 days of the expected delivery date
Contact Us
If you have any questions regarding shipping or order status, please contact us and our team will be happy to assist.